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Elias ALVAREZ GRANDA |
CERN, Geneva -
Switzerland |
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I am a computer engineer working for Service Management section in IT-DI
which is responsible for providing the means to enable the adoption and
usage of ITIL best practices for the management of all services that the
IT. The main task I am involved in is the development of new processes
and features and the maintenance of the tool used to manage ITIL
processes called Service-Now use in IT and GS departments. Previously I
was working on IT-OIS-IN in Email and Fax Service, I was involved in the
migration of the Email infrastructure from Exchange 2003/2007 to
Exchange 2010. I was also involved in the redesign of the web services
used by MMM and account management to interact with the E-mail Service
and some other projects on SharePoint. I am looking forward to visiting
Uppsala and taking part in all CSC activities. |
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