Elias ALVAREZ GRANDA CERN, Geneva - Switzerland
  I am a computer engineer working for Service Management section in IT-DI which is responsible for providing the means to enable the adoption and usage of ITIL best practices for the management of all services that the IT. The main task I am involved in is the development of new processes and features and the maintenance of the tool used to manage ITIL processes called Service-Now use in IT and GS departments. Previously I was working on IT-OIS-IN in Email and Fax Service, I was involved in the migration of the Email infrastructure from Exchange 2003/2007 to Exchange 2010. I was also involved in the redesign of the web services used by MMM and account management to interact with the E-mail Service and some other projects on SharePoint. I am looking forward to visiting Uppsala and taking part in all CSC activities.

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